We use reputable licensed shippers, one for the EU and one that is specialized for the U.K. We do not ship on-line to countries out of these regions. 

Our product prices are in Euros per kg for all products across all markets including the UK, UK prices are  translated at the average exchange rate of the prior month. After you have browsed and selected the required products and added them to your basket, a purchase order including the shipping costs for your region will be calculated. Your purchase will be confirmed after payment and a paid invoice will be delivered by email.. You will receive your order within 5 working days of dispatch.

Standard delivery charges within the EU are Euro xxx. Delivered within 5 working days

Standard delivery charges for the UK are £ xxx. Delivered within 5 working days.

In the event you require priority delivery by a specific date please contact us by email for a quotation.

Working days exclude Saturday, Sunday and all public holidays. Orders received after 1 pm will be dispatched the following available working day.

A signature will be required on receipt of goods.Orders will only be delivered to the address stated on your order. We will not deliver to PO Boxes, or forwarding addresses due to the risk of fraude. This is for the protection of our clients. Gran Ducado cannot be held responsible for inaccuracies provided to us, or for giving authorisations for goods to be left in a safe place with our courier.

In rare circumstances we may not be able to fulfill your order. While we use all reasonable endeavors to meet the timescales indicated, we may at times experience delays due to circumstances beyond our control and we therefore cannot accept any liability for delays or non-delivery

Our courier service operates a notification service using e-mail or SMS for all orders. This is designed to provide visibility and allow you to plan for receipt of goods. We require a mobile telephone number and an email address when you place an order. Our courier providers will send you a notification email or email the day of despatch advising that your package will be delivered the following day, providing an option to reschedule to opt for delivery to an alternative day.

We cannot accept responsibility for spoiled goods. If you decide to change delivery date for orders that contain chilled and frozen products once you have received our shipping confirmation and a notification SMS or e-mail by our courier service.

Our courier will leave a card explaining they have attempted to deliver your goods. The card will show the contact telephone number for the nearest local delivery depot and the tracking number for the goods. You will need to contact that number to arrange re-delivery of your goods. Your parcel may be returned to us if you have not contacted us within 5 working days of the first attempted delivery. We cannot refund or replace items when our couriers have attempted delivery.

Inevitably, there will always be a small number of cases when something goes wrong. Orders get delayed and products get damaged in transit. We will always do our best to address your issue and try and resolve the problem as quickly as possible. Please email us with the purchase order reference and the issue in question and we aim to respond to you as quickly as possible.

Our aim is quality and service. If for any reason any of our products do not reach you in good condition, we will do our best to replace or refund the items concerned.

All the products you see on our website can be supplied in wholesale quantities to our delivery areas and can be ordered by email, telephone or in person. If you require large quantities on a regular basis please contact us by email in a first instance.